Terms of service

Terms of Service – Maavi

Welcome to Maavi. By using our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

1. Use of Our Website

By accessing or shopping on our website, you agree to comply with all terms, policies, and guidelines mentioned here. Maavi may update these terms at any time without prior notice.

2. Product Information

We make every effort to display product details and colors accurately. Slight differences may occur due to lighting, screen settings, or handcrafting variations. Product availability and pricing may change without notice.

3. Orders & Payments

  • All orders are subject to confirmation and availability.

  • Prices are displayed at checkout and include applicable taxes unless otherwise stated.

  • We accept UPI, cards, net banking, and COD (if available for your location).

  • Maavi may cancel orders in case of payment issues, incorrect information, or policy violations.

4. Shipping & Delivery

  • Delivery timelines vary by location and are shown during checkout.

  • Delays caused by couriers, weather, or unforeseen events are outside our control.

  • Once delivered to your provided address, the product becomes your responsibility.

5. Returns, Refunds & Exchanges

Our Return, Refund & Exchange Policy forms part of these terms. By ordering, you agree to the following:

  • Returns or exchanges accepted within 7 days of delivery.

  • Items must be unused, unwashed, undamaged, and returned with original tags and packaging.

  • Refunds are processed after quality checks.

  • Exchanges depend on stock availability.

  • Sale items, customised pieces, and altered products are not eligible for return/refund.

For complete details, please refer to our Return, Refund & Exchange Policy.

6. Order Cancellation

Orders can be cancelled before dispatch only. Once shipped, cancellations are not possible, and the return process must be followed.

7. Intellectual Property

All content on this website—including imagery, product photos, text, logos, and designs—is owned by Maavi. It may not be copied, used, or reproduced without written permission.

8. Privacy & Data Use

Your personal information is handled as per our Privacy Policy. By using our website, you consent to data collection and usage as described.

9. Limitation of Liability

Maavi is not responsible for any indirect or incidental damages arising from website use or product purchase. Our liability is limited to the cost of the item you ordered.